Challenge While working on the Sitecore project, the client had a very specific requirement that they want to export the user interaction data to an
In my previous post Refactored: How Sitecore assigns the channel to interaction, I explained the internals of Sitecore for setting the channel to the interaction.
What is CMS? – Web Content Management System (software) enables non-technical CMS users to maintain the content driving a web solution without the need to
Some background – What are Channels in Sitecore? According to Sitecore documentation, Channels are the paths that contacts use to interact with your brand through